Important legal update

Date of Announcement: November 1, 2019

All the independent Leaseweb sales companies are glad to announce new Services and more advanced Support and Service Levels to benefit our Customers and have therefore amended the applicable Services Description and Support and Service Levels. These improved Leaseweb Sales Schedules will be automatically applicable as per November 1, 2019 to all existing and new Orders and Sales Contracts, taking into account the contractually valid period of fourteen days to be effective (section 2.3 Leaseweb Sales Terms and Conditions). Please see www.leaseweb.com/en/legal for more information.

Sales Contract

To use our products or services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of Sales Terms and Conditions, Policies, the Services Specifications and the Support and Service Levels.

Sales Terms and Conditions

The Sales Term and Conditions shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

Acceptable Use Policy

Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Products and Services. For this purpose, Leaseweb has created the Acceptable Use Policy.

Services Specifications

The Services Specifications shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

Support and Service Levels

The Support and Service Levels shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

The Leaseweb Support and Service Levels set forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Levels defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics.

You can download the latest versions of the contract documentation for each of these companies below.

Leaseweb Netherlands B.V. - The Netherlands

Leaseweb Deutschland GmbH - Germany

Leaseweb UK Limited - United Kingdom

Leaseweb Asia Pacific PTE

Leaseweb USA, Inc. - United States

Leaseweb CDN B.V. - CDN Services