Announcement Day: 1 November 2020

Per this legal announcement, the Leaseweb Sales Terms and Conditions for each separate and independent Leaseweb Sales Company have been amended to reflect functional improvements and clarifications on existing clauses for the benefit of the Customer, including the reference to the Leaseweb Website, the Customer Portal and the credit card payment facility therein, as well as the new business address of Leaseweb Netherlands B.V. and Leaseweb CDN B.V., which amendments will be automatically applicable as per November 1, 2020 to all (existing and new) Sales Contracts. Please see www.leaseweb.com/en/legal for more information. 

Sales Contract

To use our products or services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of Sales Terms and Conditions, Policies, the Services Specifications and the Support and Service Levels.

Sales Terms and Conditions

The Sales Term and Conditions shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

Acceptable Use Policy

Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Products and Services. For this purpose, Leaseweb has created the Acceptable Use Policy.

Services Specifications

The Services Specifications shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

Support and Service Levels

The Support and Service Levels shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

The Leaseweb Support and Service Levels set forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Levels defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics.

You can download the latest versions of the contract documentation for each of these companies below.

Leaseweb Netherlands B.V. - The Netherlands

Leaseweb Deutschland GmbH - Germany

Leaseweb UK Limited - United Kingdom

Leaseweb Asia Pacific PTE – Singapore

Leaseweb Australia PTY. LTD. – Australia

Leaseweb Hong Kong LTD. – Hong Kong

Leaseweb USA, Inc. - United States

Leaseweb CDN B.V. - CDN Services

Please note with respect to COVID-19: The Customer could have reasonable knowledge and awareness with respect to the COVID-19 events at the moment of requesting Leaseweb to submit a Quotation and/or Order for Services and/or entering into this Sales Contract: therefore Force Majeure is not applicable to this Sales Contract and Customer cannot claim any rights under Force Majeure with respect to the COVID-19 event and remains fully obligated to perform all of its obligations of the Sales Contract, including payment.