Leaseweb Canada Inc. is glad to announce its name change (formerly known as iWeb Techologies Inc) and enhanced sales system launch for the Customer’s benefit. The Leaseweb Sales Contract Schedules which are part of your Sales Contracts with Leaseweb Canada Inc will be updated with the formal Leaseweb Sales Entity name of Leaseweb Canada Inc, without any entity changes continuing under the same entity and Canada Federal Jurisdiction number nr 868471-5. These Leaseweb Sales Contract Schedules, consisting of Leaseweb Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per February 1, 2023 to all (existing and new) Sales Contracts. Please see www.leaseweb.com/en/legal for more information. The Sales Contract Schedules make sure that the new contract flow is well documented therein, also corresponding with the Customer Portal for your ease of use.
 

Sales Contract

To use our products or services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of Sales Terms and Conditions, Policies, the Services Specifications, and the Support and Service Levels.

Sales Term and Conditions

The Sales Term and Conditions shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

Acceptable Use Policy

Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Products and Services. For this purpose, Leaseweb has created the Acceptable Use Policy.

Services Specifications

The Services Specifications shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

Support and Service Levels

The Support and Service Levels shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

The Leaseweb Support and Service Levels set forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Levels defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics.

You can download the latest versions of the contract documentation for each of these sales entities below.

Leaseweb Netherlands B.V. - The Netherlands

Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels

Leaseweb Deutschland GmbH - Germany

Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels

Leaseweb United Kingdom

Leaseweb UK LTD. - United Kingdom

Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels

Leaseweb Singapore

Leaseweb Asia Pacific Pte. Ltd

Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels

Leaseweb Australia

Leaseweb Australia PTY. LTD. – Australia

Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels

Leaseweb Hong Kong

Leaseweb Hong Kong LTD. – Hong Kong

Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels

Leaseweb Japan

Leaseweb Japan K.K. – Japan

Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels

Leaseweb USA

Leaseweb USA, Inc. - United States

Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels

Leaseweb Canada

Leaseweb Canada Inc. – Canada

Sales Terms and Conditions EN / Sales Terms and Conditions FR
Policies EN / Policies FR
Services Specifications EN / Services Specifications FR
Support and Service Levels EN / Support and Service Levels FR

Please note with respect to COVID-19: The Customer could have reasonable knowledge and awareness with respect to the COVID-19 events at the moment of requesting Leaseweb to submit a Quotation and/or Order for Services and/or entering into this Sales Contract: therefore Force Majeure is not applicable to this Sales Contract and Customer cannot claim any rights under Force Majeure with respect to the COVID-19 event and remains fully obligated to perform all of its obligations of the Sales Contract, including payment.