Announcement date: 1 October 2023
Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/legal/sales-contract) and per short legal announcement in the Customer Portal to all Customers, the following B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 October 2023 as notified below.
Such amendments - including minor edits for your ease of reading and transparency – consist of the following changes for Customers benefit:
- The registered address of Leaseweb Japan changed to 2-1272F, Akasaka, Minatoku, Tokyo 1070052, Japan; the address of the Leaseweb datacenter in Tokyo remain the same;
- In order to comply with updated mandatory local law requirements, the Sales Terms and Conditions and Policies of our Canadian Leaseweb Sales Entity (Leaseweb Canada Inc.) have been amended (Clause 8.1, 8.9, 12.1, 16.3, 16.6 b), 18.2 a), 21.2 d), 25.4, 27.7, 29.1 of the Sales Terms and Conditions and Clause 5.4, 6.3,12.3, 23.1 of the Policies of Leaseweb Canada);
- Renewed Public Cloud Services are being introduced by our Leaseweb Sales Entities located in the Netherlands, Germany, United Kingdom, United States, Canada and Singapore including specific product terms, SLA and Service Credits (Clause 15 of the Services Specifications and Clause 15 of the Support and Service Levels of Leaseweb Netherlands, Deutschland, United Kingdom, Canada and Asia Pacific).
These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per October 15, 2023 to all Sales Contracts and Service Orders taken into account the required notice period of fourteen (14) days. Please see https://www.leaseweb.com/legal/sales-contract for more information.
Sales Contract
To use our products or services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of Sales Terms and Conditions, Policies, the Services Specifications, and the Support and Service Levels.
Sales Term and Conditions
The Sales Term and Conditions shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
Acceptable Use Policy
Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Products and Services. For this purpose, Leaseweb has created the Acceptable Use Policy.
Services Specifications
The Services Specifications shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
Support and Service Levels
The Support and Service Levels shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
The Leaseweb Support and Service Levels set forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Levels defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics.
You can download the latest versions of the contract documentation for each of these sales entities below.
Leaseweb Netherlands B.V. - The Netherlands
Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels
Reseller Terms and Conditions
Leaseweb Deutschland GmbH - Germany
Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels
Reseller Terms and Conditions
Leaseweb UK LTD. - United Kingdom
Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels
Reseller Terms and Conditions
Leaseweb Asia Pacific Pte. Ltd
Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels
Reseller Terms and Conditions
Leaseweb Australia PTY. LTD. – Australia
Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels
Reseller Terms and Conditions
Leaseweb Hong Kong LTD. – Hong Kong
Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels
Reseller Terms and Conditions
Leaseweb Japan K.K. – Japan
Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels
Reseller Terms and Conditions
Leaseweb USA, Inc. - United States
Sales Terms and Conditions
Policies
Services Specifications
Support and Service Levels
Reseller Terms and Conditions
Previous announcements
1 September 2023
Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/legal/sales-contract) and per short legal announcement in the Customer Portal to all Customers, the B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 September 2023.
Such amendments - including minor edits for your ease of reading and transparency – consist of the following changes for Customers benefit:
- EOKM has changed its name to OFFLIMITS (Clause 12.7 of the Policies of Leaseweb Netherlands B.V.).
- Additional provisions on the ASN Threshold have been implemented to the IP Connectivity Service (New Clause 15.4 in the Policies).
Changes are applicable to the Policies of all Leaseweb Sales Entities. These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per September 15, 2023 to all Sales Contracts taken into account the required notice period of fourteen (14) days. Please see https://www.leaseweb.com/legal/sales-contract for more information.
1 August 2023
Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/legal/sales-contract) and per short legal announcement in the Customer Portal to all Customers, the B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 AUgust 2023.
Such amendments - including minor edits for your ease of reading and transparency – consist of the following changes for Customers benefit:
- Customers can request a downgrade or cancel the Services with shorter notice periods according to the followings (Clauses 5.4 and 20.4 of the Sales Terms and Conditions):
Contract Term
New Notice Period
Up to and including 3 months
1 hour
6 months and longer
1 month
- Leaseweb values the development of new technologies, including Artificial Intelligence. However, Leaseweb needs to protect its Confidential Information and Intellectual Property rights. Therefore, Leaseweb implements the “Customer AI code of Conduct” to limit and prohibit the use of Leaseweb’s Intellectual Property and Confidential Information in AI based computer systems (Clauses 3.6-3.8 of the Sales Terms and Conditions).
Changes are applicable to the Sales Terms and Conditions of all Leaseweb Sales Entities. These Leaseweb B2B Sales Contract Schedules, consisting of Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per August 15, 2023 to all Sales Contracts taken into account the required notice period of fourteen (14) days. Please see https://www.leaseweb.com/legal/sales-contract for more information.
1 July 2023
Per this Legal Announcement as herewith duly provided at the website of Leaseweb (https://www.leaseweb.com/legal/sales-contract) and per short legal announcement in the Customer Portal to all Customers, the B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 July 2023.
Such amendments - including minor edits for your ease of reading and transparency – consist of the following changes for Customers benefit:
- New Services Specifications, Support and Service Levels and Policies for newly launched Multi-CDN Services for our Leaseweb UK, Canadian and US Sales Entities. The Multi-CDN service descriptions for the Leaseweb Dutch and German Sales Entities have been fully aligned with this new launch. (Clauses 30 and 31 of the Services Specifications, Clause 24 of the Support and Service Levels, and Clause 15 of the Policies).
- The addition of Customers’ responsibility to maintain an inventory list of its Collocated Equipment for PCI-DSS compliance purposes in the Services Specifications.
These Leaseweb Sales Contract Schedules, consisting of Leaseweb Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per July 15, 2023 to all Sales Contracts taken into account the required notice period of fourteen (14) days. Please see https://www.leaseweb.com/legal/sales-contract for more information.
3 April 2023
Per this Legal Announcement as herewith duly provided to all Customers, the B2B Sales Contract Schedules of all Leaseweb Sales Entities have been amended per versions of 1 April 2023. Such amendments - including minor edits for your ease of reading and transparency – consist of the following changes for Customers benefit:
- New Customer code of conduct (New Clause 16.10 in the Sales Terms of Conditions)
- For improved customer experience and for a smooth onboarding the KYC Customer Verification procedure including sanctions check has been clarified (Clauses 4.3 and 4.5 Sales Terms and Conditions)
- All Leaseweb Sales Contract Schedules have been updated to reflect the new Leaseweb branding - Leaseweb Reliable Cloud
- The removal of the discontinued service “Domain Protection Service” from the Services Specifications and Support and Service Levels
These Leaseweb Sales Contract Schedules, consisting of Leaseweb Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per April 17, 2023 to all Sales Contracts taken into account the required notice period of fourteen (14) days. Please see https://www.leaseweb.com/legal/sales-contract for more information. January, 2023
January, 2023
Leaseweb Canada Inc. is glad to announce its name change (formerly known as iWeb Techologies Inc) and enhanced sales system launch for the Customer’s benefit. The Leaseweb Sales Contract Schedules which are part of your Sales Contracts with Leaseweb Canada Inc will be updated with the formal Leaseweb Sales Entity name of Leaseweb Canada Inc, without any entity changes continuing under the same entity and Canada Federal Jurisdiction number nr 868471-5. These Leaseweb Sales Contract Schedules, consisting of Leaseweb Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per February 1, 2023 to all (existing and new) Sales Contracts. Please see www.leaseweb.com/en/legal for more information. The Sales Contract Schedules make sure that the new contract flow is well documented therein, also corresponding with the Customer Portal for your ease of use.