Announcement day: September 01, 2020

Leaseweb Asia Pacific Pte. Ltd. is glad to announce its enhanced Customer Portal launch for the Customer’s benefit as per September 1, 2020. This enhanced Customer Portal will be accommodated by aligned Leaseweb Sales Contract Schedules which are part of your Sales Contracts with Leaseweb Asia Pacific Pte. Ltd. These adjusted Leaseweb Sales Contract Schedules, consisting of Leaseweb Sales Terms and Conditions, Services Specifications, Support and Service Levels and Policies will be fully and automatically applicable as per September 1, 2020 to all (existing and new) Sales Contracts. Please see www.leaseweb.com/en/legal for more information. The adjusted Sales Contract Schedules ensure that the new contract flow is well documented therein, also corresponding with the Customer Portal for your ease of use. There will be no changes in the Services or use of the Services or any service levels.

Sales Contract

To use our products or services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of Sales Terms and Conditions, Policies, the Services Specifications and the Support and Service Levels.

Sales Terms and Conditions

The Sales Term and Conditions shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

Acceptable Use Policy

Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Products and Services. For this purpose, Leaseweb has created the Acceptable Use Policy.

Services Specifications

The Services Specifications shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

Support and Service Levels

The Support and Service Levels shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.

The Leaseweb Support and Service Levels set forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Levels defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics.

You can download the latest versions of the contract documentation for each of these companies below.

Leaseweb Netherlands B.V. - The Netherlands

Announcement day 1 September 2020 :

In relation to the continued global alignment of the Leaseweb Sales Companies in doing business, Leaseweb Netherlands B.V, Leaseweb UK Limited and Leaseweb Deutschland GmbH, have updated their Leaseweb Sales Terms and Conditions version 1 September 2020, which will be fully and automatically applicable as per September 1, 2020 to all (existing and new) Sales Contracts

Leaseweb Deutschland GmbH - Germany

Leaseweb UK Limited - United Kingdom

Leaseweb Asia Pacific PTE – Singapore

Leaseweb Australia PTY. LTD. – Australia

Leaseweb Hong Kong LTD. – Hong Kong

Leaseweb USA, Inc. - United States

Announcement day 1 September 2020 Leaseweb USA Inc:

In relation to the fall of the EU-US Privacy Shield, Leaseweb USA Inc. has updated it’s Sales Terms & Conditions including the offering of the Standard Contractual Clauses for any EU-based customer and the Privacy Statement. These updated Leaseweb Sales Terms and Conditions version 1 September 2020, will be fully and automatically applicable as per September 1, 2020 to all (existing and new) Sales Contracts for Leaseweb USA Inc.

Leaseweb CDN B.V. - CDN Services

Please note with respect to COVID-19: The Customer could have reasonable knowledge and awareness with respect to the COVID-19 events at the moment of requesting Leaseweb to submit a Quotation and/or Order for Services and/or entering into this Sales Contract: therefore Force Majeure is not applicable to this Sales Contract and Customer cannot claim any rights under Force Majeure with respect to the COVID-19 event and remains fully obligated to perform all of its obligations of the Sales Contract, including payment.