Announcement Day: December 1, 2021
Per this legal announcement of 1 December 2021, the following B2B Sales Contract Schedules have been launched and/or amended per versions 1 December 2021 for all separate and independent Leaseweb Sales Entities to ensure that additional products including policies and service levels (Cloud Storage Services) and any updates in the Leaseweb sales organization’s way of working are well documented in such amendments, also corresponding with the recent communications to you and minor edits for your ease of use: Leaseweb Sales Terms and Conditions, the Leaseweb Services Specifications, the Support & Service Levels, all applicable as per December 14, 2021 and the Policies immediately applicable per 1 December 2021 to all (existing and new) Sales Contracts. Also, the newly launched Sales Contract Schedules for Leaseweb Japan K.K. are immediately applicable for new Sales Contracts per 1 December 2021.
To use our products or services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of Sales Terms and Conditions, Policies, the Services Specifications, and the Support and Service Levels.
Sales Term and Conditions
The Sales Term and Conditions shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
Acceptable Use Policy
Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Products and Services. For this purpose, Leaseweb has created the Acceptable Use Policy.
The Services Specifications shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
Support and Service Levels
The Support and Service Levels shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
The Leaseweb Support and Service Levels set forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Levels defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics.
You can download the latest versions of the contract documentation for each of these sales entities below.
Leaseweb Netherlands B.V. - The Netherlands
Leaseweb UK LTD. - United Kingdom
Leaseweb Australia PTY. LTD. – Australia
Please note with respect to COVID-19: The Customer could have reasonable knowledge and awareness with respect to the COVID-19 events at the moment of requesting Leaseweb to submit a Quotation and/or Order for Services and/or entering into this Sales Contract: therefore Force Majeure is not applicable to this Sales Contract and Customer cannot claim any rights under Force Majeure with respect to the COVID-19 event and remains fully obligated to perform all of its obligations of the Sales Contract, including payment.