Announcement Day: October 1, 2021
Per this legal announcement, the Leaseweb Sales Terms and Conditions, the Services Specifications, the Leaseweb Support and Service Levels, and the Leaseweb Policies for Leaseweb Netherlands B.V. have been amended to ensure that the new contract flow is well documented therein, also corresponding with the Customer Portal for your ease of use. There will be no changes in the Services or use of the Services or any service levels, and the amendments will be automatically applicable as per October 21, 2021 to all (existing and new) Sales Contracts.
To use our products or services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of Sales Terms and Conditions, Policies, the Services Specifications and the Support and Service Levels.
Sales Terms and Conditions
The Sales Term and Conditions shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
Acceptable Use Policy
Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Products and Services. For this purpose, Leaseweb has created the Acceptable Use Policy.
The Services Specifications shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
Support and Service Levels
The Support and Service Levels shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
The Leaseweb Support and Service Levels set forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Levels defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics.
You can download the latest versions of the contract documentation for each of these companies below.
Leaseweb Netherlands B.V. - The Netherlands
Leaseweb Deutschland GmbH - Germany
Leaseweb UK Limited - United Kingdom
Leaseweb Asia Pacific PTE – Singapore
Leaseweb Australia PTY. LTD. – Australia
Leaseweb Hong Kong LTD. – Hong Kong
Leaseweb USA, Inc. - United States
Leaseweb CDN B.V. - CDN Services
- General Conditions
- Services Specification
- Support and Service Level Schedule
- Beta Services Schedule
Please note with respect to COVID-19: The Customer could have reasonable knowledge and awareness with respect to the COVID-19 events at the moment of requesting Leaseweb to submit a Quotation and/or Order for Services and/or entering into this Sales Contract: therefore Force Majeure is not applicable to this Sales Contract and Customer cannot claim any rights under Force Majeure with respect to the COVID-19 event and remains fully obligated to perform all of its obligations of the Sales Contract, including payment.