Any questions?

Get in touch!

Tabea Hensel

Talent Acquisition Specialist

Client Service Delivery Manager a.i. 

Duration: 6 months 

The Client Service Delivery Manager is responsible for leading the Client Service Delivery (CSD) team, to ensure a smooth end-to-end process, and provide a high-quality service. The mission of the CSD team is to continuously add value by delivering impeccable quality, on time, whilst assuring a world class customer experience.

The Department

The CSD department consists of 2 teams: Order Delivery and Contract Management, forming the bridge between sales and the final customer go live. Order Delivery takes the responsibility for planning and guiding the delivery, whereas contract management is responsible for the process of contract creation, execution and contract support.

Our international team consists of 9 members, located in our office in Amsterdam, working in close collaboration with our data center in Haarlem.

What is the role about?

We are currently looking for a temporary Client Service Delivery Manager who will be responsible for the CSD department. He or she, ensures the high performance and customer service metrics of the team, resolves escalated problems and helps to identify process improvements.

Key responsibilities:

  • Focus on developing, coaching, mentoring to enable team members to improve performance and reach their full potential
  • Improves communication and cooperation on a continuously basis with other team managers
  • Responsible for innovations and improvement of the CSDM processes and plans
  • Responsible for the people management of the team (hire/fire decisions and pay/performance appraisal)

Who are you?

First and foremost, you have customer service written on your DNA. Furthermore, you are flexible and solution oriented and have a proven track record in excellent customer service (not necessarily in an office setting). You are passionate, have attention to detail and process improvements and you play a positive role in a great team. You have outstanding communication skills, both spoken and written (in English) and a special talent for human relations. You have experience in managing and leading teams, to get them to the next level. 

In order to be eligible for this role, you need to be based in the Netherlands and have a Dutch work permit

What we offer:

  • Competitive salary 
  • Free lunch
  • Free parking
  • The possibility to develop yourself and build up your career
  • Fun team & company events

Want to learn more or apply?

Please use the link to apply, so we can get back to you as soon as possible.

If you need any further information, please don’t hesitate to contact Tabea Hensel (Talent Acquisition Specialist) via t.hensel@global.leaseweb.com. We look forward to hearing from you!

Recruitment agency? Thank you for your interest, but we are sourcing all our candidates directly. We appreciate you trying anyway but please keep in mind that any unsolicited profiles you send us will be treated as direct applications.

Interested in the position? Apply here!

Fill in the form below. Our experts are always happy to help you with anything you need!
txt pdf doc docx
txt pdf doc docx

Leaseweb wants to be transparent on how we work with you and how we store, process and transfer your personal data. As a condition to start our services to you, we need your consent to Leaseweb collecting and processing your personal data for this purpose, your potential future employer, directly or via other Leaseweb group companies.

 

The data we collect and process on you will be stored in our data base; this will be current data, from your public professional profile(s) and additional data provided to us by you, now as well as future additions and updates. We may contact you to keep your information up to date, for specific job opportunities and for other commercial communication related to our services. We will keep your data for a 12-month period from the last time you updated it so that we can contact you if a future opportunity arises that matches your experience and profile.

We will do so in compliance with the applicable data protection legislation, in particular the GDPR. Please read our privacy statement https://www.leaseweb.com/legal/privacy-statement for further information.

I agree to the collection, processing and transfer of my personal information as described above as well as to be contacted for the above mentioned reasons

Close