REMOTE HANDS
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- What is remote hands
- Benefits
- Included services
Remote hands is an essential service for when you can't be at the data center. Utilize our engineers 24x7x365 in all LeaseWeb data centers to handle routine maintenance and provisioning. All technical support is billed in 15 minute increments for all services rendered, irrespective of the level of complexity.
Remote Hands benefits include
- Guaranteed Response Times
- Free minutes
- Discounted hourly rates
Services include:
- Removal, installation and configuration of hardware components
- Testing of cabling for continuity and proper signaling
- Providing visual verifications to assist in remote troubleshooting
- Installing, replacing, removing, inventorying and labeling of equipment
- Tape Backup: Cassette exchange, storage, retrieval and transport
- Installation and configuration of equipment
- Power cycling a router, server, switch and soft-booting a server
- Wiring of patch panels and equipment
- Moving equipment within your racks
- On-site/off-site technical assistance and troubleshooting
- Routine diagnostics to systems at scheduled times or as required
- Providing "remote hands" for other service-affecting issues as required
Our support is available for you at any time (24x7x365) with any Remote Hands Level. Please see the detailed advantages below:
|
Response time |
Time incl. |
Extra time* |
|
|---|---|---|---|
| Best Effort | Best Effort | 0 min / month | € 99,00 / € 149,00 |
| Bronze | Next business day | 30 min / month | € 89,00 / € 139,00 |
| Silver | 12 hours | 45 min / month | € 79,00 / € 129,00 |
| Gold | 12 hours | 60 min / month | € 69,00 / € 119,00 |
| Platinum - 4 | 4 hours | 90 min / month | € 59,00 / € 109,00 |
| Platinum - 3 | 3 hours | 90 min / month | € 59,00 / € 109,00 |
| Platinum - 2 | 2 hours | 90 min / month | € 59,00 / € 109,00 |
| Platinum - 1 | 1 hour | 90 min / month | € 59,00 / € 109,00 |
* Business hours / outside business hours
More information
For further information provide with your specific requirements and one of our knowledgeable sales representative will provide you with additional information.
