BILLING

PAYMENTS

• + Can I view my invoices online?
  You can view your invoices and payment status in the Self Service Center (SSC): https://secure.leaseweb.com.
  
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• + Can I change my payment method?
  You can also change your payment method in the Self Service Center (SSC). Please double-check any details you change in the SSC. You are responsible for ensuring that these details are correct.
  
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• + Is it possible to pay advance?
  Yes, your payment will be added to your account and can be deducted from your next invoice/invoices.
  
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• + I would like to pay per quarter / six months / year. How can I change this?
  To change your invoicing period, please contact sales@leaseweb.com. You can change your invoicing period to invoicing per quarter, per six months or per year. You can also receive an additional discount for advance payments per six months or per year.
  
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• + I paid, quoting my customer, invoice and order number, but I do not see any payment in the Self Service Center yet.
  Depending on whether you paid by PayPal or by bank transfer, it may take a while before your payment is visible in the SSC. Payments made through a Dutch bank will usually be received and processed within 2 business days. If you pay by PayPal, your payment will usually be processed within a few hours. For new customers, a customer number must be created before the payment of the order can be added to the account. This takes a little longer and is usually processed within 2 business days after receipt of payment. 
  
  If your payment still does not appear in the SSC after 2 business days, e-mail your payment details (printscreen of Internet banking, copy of bank statement or PayPal transaction ID) to billing@leaseweb.com and include the customer number to which the payment applies. We will then contact you.
  
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• + What is the best way to pay an outstanding item, order or invoice?
  The fastest way is to pay by PayPal or to transfer the money to our bank account. PayPal is the preferred payment method, because it enables us to receive and process your payment very quickly. In any case, always include your customer number as well as the invoice or order number if possible.
  
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• + I would like a copy of an invoice. / I have not received an invoice. How can I obtain one?
  If you have access to the SSC (Self Service Center), you can download and print your invoice yourself. If you do not have access to the SSC, contact support@leaseweb.com.
  
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