BILLING

GENERAL

• + I have lost/forgotten my login details for the SSC (Self Service Center). How can I request these?
  If you send an e-mail to support@leaseweb.com requesting new login details, we will send them to you as soon as possible. PLEASE NOTE! We can only send you new login details if your email address has been verified in our system.
  
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• + I am unable to access the SSC (Self Service Center). Why is this?
  You probably haven’t entered your login details correctly. If you send an e-mail to support@leaseweb.com requesting new login details, we will send them to you as soon as possible. PLEASE NOTE! We can only send you new login details if your email address has been verified in our system.
  
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• + I receive all my invoices by e-mail. Is it also possible to receive my invoices by post?
  In principle, we only send our invoices and reminders by e-mail. This saves time, envelopes and stamps, and also contributes to a cleaner environment. If you wish to receive your invoice by post, you can indicate this via the SSC. In that case we will print exactly the same PDF on a color printer and send it to you by post. Consequently, you will have your invoice a few days earlier if you print it yourself.
  
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• + What should I do if I have both a technical and an administrative question?
  Technical questions should be sent to support@leasweb.com, and administrative questions to billing@leaseweb.com.
  
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• + I would like to add information to a question I asked earlier. How can I do this?
  If you sent your original question to billing@leaseweb.com, you will have received an e-mail with a ticket number from us. Your question and the response are registered under this number in our system. By including the number in the subject of the new e-mail, your question will automatically be added to the previous correspondence.
  
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• + How long will it take to receive an answer to my question/request?
  We will do our best to ensure that your question is handled as soon as possible. Usually we can do this within a few business days, but depending on your question and how busy we are, it may take a little longer to answer your question. There is no point in submitting your question or request several times on the same day. On the contrary, this puts an unnecessary burden on our e-mail system and leads to longer waiting times.
  
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• + What information does LeaseWeb need to be able to answer questions by telephone?
  We always need your customer number in order to answer your questions by telephone properly. So please make sure you have your customer number handy when you call us.
  
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• + Can I send my questions/requests from any e-mail address?
  We can only answer your questions if they are sent from an e-mail address registered with our Self Service Center (SSC). To ensure that your e-mail is processed correctly, always include your customer number or order number.
  
  It is your responsibility to keep your details in the SSC up to date. To change details that you are unable to access yourself, please send an e-mail to billing@leaseweb.com.
  
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