DEDICATED SERVERS

GENERAL

• + Can I order a customized server?
  Yes. The servers on our website are preconfigured server plans. You can customize these plans according to your specific needs.
  
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• + Which operating systems can I choose from?
  There are no restrictions with regard to operating systems. We install a limited number of operating systems ourselves (FreeBSD, OpenBSD, Debian, CentOS, Gentoo, Suse, Fedora, Redhat, Ubuntu and all Microsoft operating systems), and we also provide you the opportunity to supply your own operating system and install it using an IP KVM interface.
  
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• + How soon after placing an order can I access my server?
  Once you place your order, we will ensure that your server is deployed as quickly as possible. 'Express Servers' are deployed within 1 business day. All other servers are deployed within 3-5 business days.
  
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• + Do you install the operating system, the applications and the software?
  LeaseWeb installs your operating system and the main software packages (on request). However, we cannot implement any additional software products outside of our standard service. For example, we support Apache, PHP, MySQL and several other basic packages. Most customers with a dedicated server can install these packages themselves, with their own configuration and security restrictions.
  
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• + Who owns and maintains the hardware of the dedicated servers?
  LeaseWeb owns and maintains the server hardware. This means that our employees are responsible for repairing or replacing the server in the case of a hardware failure. Please note: some hardware failures can result in loss of data. In such cases, our employees may have to reinstall the operating system to return the server back to its original state. If this is not covered by an SLA (Service Level Agreement), the customer is responsible for making backups of his/her data and system configuration.
  
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• + Can I upgrade my server plan?
  Certainly. You can upgrade your server plan at any time. Hardware upgrades are not possible for our 'Express servers'. 'Express ervers' are preinstalled and have a uniform hardware configuration.
  
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• + How can I make backups of the data on my server?
  The customer is responsible for making backups of his/her data and system configuration. You can also subscribe to our optional backup service. This service provides storage space for backups on our clustered backup NAS.
  
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• + Do you offer remote booting?
  Yes, and you do not even need to contact one of our staff members for this. You can manage the power supply to your servers directly from your customer control panel. You can check the current power supply status and switch the power supply on and off as needed.
  
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• + Is a control panel installed on my server?
  There is no default control panel installed on your server. We offer Plesk, cPanel and DirectAdmin. Contact sales@leaseweb.com  for more information. New customers can request a control panel when signing up for a new server.
  
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• + How many websites can I host on a dedicated server?
  You can host an unlimited number of websites, but make sure that the server is not overloaded with more websites than it can handle. How much it can handle depends on the specifications of the server and the type of websites you wish to host on it. Our entry model can easily handle around 500 average websites.
  
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• + May the servers be resold?
  We encourage resellers to take advantage of our low prices. We have even designed our website to provide the best possible service to resellers. Contact sales@leaseweb.com  for more information.
  
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• + Will I have access to the root of my server?
  You have access to the root of your server and can install any software you like on the server.
  
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• + Can I send you hardware to add to my server?
  No. Our customers are not permitted to add their own hardware to the dedicated servers.
  
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