frequently asked questions (FAQ)

Once you place your order, we will ensure that your server is deployed as quickly as possible.
- Dedicated Servers: within 1-5 business days
- Domains: within 1 business days (24 hours)
- Webhosting: within 1 business day (24 hours)
- VPS: within 3-5 business days
- Colocation: within 5-7 business days

Please consider the maximum number of IPs for the Express Series is 5 and this can be ordered via the website. The maximum number allocated per custom built dedicated server at LeaseWeb is 16 IPs. Please note that the RIPE Network Coordination Centre have very stringent application criteria for IP assignment. LeaseWeb is adhering to this policy and have implemented an internal procedure to comply. This could mean that you are not eligible for the maximum number of IP's as stated above. Our sales team will be happy to consult you on the next steps for requesting additional IPs on sales@leaseweb.com

Yes, you can connect more than one server. You connect two servers with a cross connect cable, or you can connect multiple server with a switch. Interconnections are not possible for our 'Express servers'.

Panel, Plesk and DirectAdmin are complete control panel solutions for shared, virtual and dedicated hosting. The control panel simplifies the management and administration of websites. Control panels automate a large number of tasks that enable administrators to reduce operating costs and the number of resources required, while increasing profitability, performance and customer satisfaction at the same time.

LeaseWeb has a zero-tolerance policy for unsolicited bulk e-mail and unsolicited commercial e-mail (UBE/UCE, or ‘spam’). Including such unsolicited mail from its customers, clients of its customers and/or subcontractors. LeaseWeb defines UBE/UCE as unsolicited broadcast or commercial e-mail that is sent to addresses that do not affirmatively and verifiability request such material from that specific sender, including but not limited to advertising, surveys, information, third-party spam, website addresses, sales and auctions.
You can download our policies here.

cPanel is the most popular control panel available for dedicated servers. It is fully supported by LeaseWeb and may be requested at the time of your order. cPanel provides an intuitive interface to help website owners manage their sites, while WebHost Manager (WHM) automates server management tasks for server administrators. Together, they simplifying complex server management tasks, allowing efficient server control. Supported operating systems: RedHat/CentOs, and BSD.

Directadmin is an economical control panel solution, supported by LeaseWeb, which allows server administrators to quickly manage many tasks, including email, ftp, dns, subdomains, file manager, MySQL databases, site backup, etc. It is available for current versions of RedHat/Centos, Fedora, Debian, and BSD.

We provide sample test files to test the superior quality of the LeaseWeb network here.

After business hours the fees charged are Euro 37,25/15 minutes [minimum charge 1 hour].

There are no restrictions with regard to operating systems. We install a the most popular operating systems at the time of provisioning (FreeBSD, OpenBSD, Debian, CentOS, Suse, Redhat, Ubuntu and all currentMicrosoft operating systems. We also provide you the opportunity to mount your own operating system and install it using an optional IP KVM interface, with the exception of our 'Express servers'. 'Express servers' are preinstalled with one of a limited number of operating systems and have a uniform configuration

LeaseWeb installs your operating system and also supported software packages on request, including Apache, PHP, MySQL and several other basic packages. As these servers are unmanaged, we do not implement any additional software products outside of our standard service. Most customers with a dedicated server can install these packages themselves, with their own configuration and security restrictions or arrange for third party support to handle specialized software configurations.

Traffic Billing is very straightforward and the most common method in use at LeaseWeb: you simply pay for each GB of data transfer to and from your server, which exceeds the fixed bandwidth amount which is included in the monthly server charge. - Any bandwidth used above the substantial amounts of traffic, included, at no extra charge, in all of LeaseWeb’s servers is billed at the end of the month on a per GB basis.

With a bandwidth flat fee, your server is connected to a port with the maximum speed in megabits preset to the agreed amount, for which you pay a fixed monthly fee, usually included in the server price. The advantage is obvious: there is no limit to the traffic and you do not have to worry about any sudden or unexpected peaks. You cannot exceed the fixed speed or be charged a bandwidth overage fee with this billing method, so you have maximum billing security with an unmetered flat rate port providing a guaranteed speed. You should be sure the speed you select meets your requirements, since the server will not be able to exceed the preset speed. LeaseWeb has one of the largest networks in the world and can offer very attractive pricing for high quality flat rate unmetered bandwidth packages for many of our servers.

This burstable tariff gives you the flexibility to economically burst traffic to meet short term demands, without having to commit to this level of usage on a monthly basis, which you may seldom require. In this case, LeaseWeb commits dedicated bandwidth to you: if your traffic goes up, so does the bandwidth we provide you, up to the maximum speed of the dedicated port, which was provisioned to you. 

With 95th percentile billing, an international industry standard, bases your bill on peak utilization. LeaseWeb continuously measures your bandwidth usage in realtime (every five minutes) and invoices any overage at the end of the month. However, the top 5% of the utilization is ignored and will not be billed. So you can have short bandwidth bursts of up to 36 hours per month (on average) without surcharges. You can follow your 95th percentile status on your Self Service Console (SSC). The horizontal red line on bandwidth chart shows your current 95th percentile usage for the month. 

To use a simple example: if you are a gigabit port and have a 100Mbps 95th percentile commit, you can burst up to 1Gbps for an average of up to 36 hours (as calculated in 5 minutes samples) without additional charge. If your bandwidth is usage is in excess of that 5%, you will pay a one-time fee for that month on the basis of each 1Mb/s you exceed your monthly commit of 100Mbps, based on pre-arranged 95th percentile overage pricing. This is billed at the end of each month.

There is no default control panel installed on your server. We offer Plesk, cPanel and DirectAdmin. Contact sales@leaseweb.com for more information. New customers can request a control panel when signing up for a new server.

You can host an unlimited number of websites, but make sure that the server is not overloaded with more websites than it can handle. How much it can handle depends on the specifications of the server and the type of websites you wish to host on it. Our entry model can easily handle around 500 average websites.

You have access to the root of your server and can install any software you like on the server.

LeaseWeb owns and maintains the server hardware. This means LeaseWeb is responsible for repairing or replacing the server in the case of a hardware failure, at no charge to the customer, under our Best Efforts Support Level Agreement (SLA). We strongly recommend you enable a pro-active backup solution on your servers(s) since some hardware failures, such as a hard drive can result in loss of data. Such hardware failures are unpredictable on any system. In such cases, our employees may have to reinstall the operating system to return the server back to its original state. Data recovery is specifically excluded from our SLA, so it is important to always maintain current backups of data and system configurations. Consult sales for mission critical solutions to avoid the risk of these situations.

Certainly. You can upgrade your server plan at any time. Hardware upgrades are not possible for our 'Express servers'. 'Express servers' are preinstalled and have a uniform hardware configuration.

The customer is responsible for making backups of data and system configuration. We recommend all customers maintain current backups of their mission critical data and regularly test their backup restoration capabilities. LeaseWeb does not currently offer a backup service for customers with dedicated servers, however, backup service will be a future offering.

Yes, and you do not even need to contact one of our staff members for this. You can manage the power supply to your servers directly from your Self Service Portal (SSC). You can check the current power supply status and switch the power supply on and off as necessary.

LeaseWeb hosts and maintains your valuable equipment in carefully selected state-of-the-art datacenters.
It is possible to ship your hardware to LeaseWeb from any country in the world, according to local law and legislations that apply in your country.

We would advise you to use the following guidance points to ensure the quick and safe arrival of your parcel;

Shipping address:
LeaseWeb
Attn: (Ticket Number, Contact Person)
Evoswitch
J.W. Lucasweg 35
2031 BE Haarlem

Due to international transport regulations, Dutch customs may charge 19% VAT surcharge, please contact your transporter regarding this payment in advance. Please note that LeaseWeb will not be responsible for additional costs on arrival of the package, in this case the package will not be accepted. To prevent any unnecessary delays, please provide all necessary information to enable our engineers access to your hardware.

The cost per hour for technical support is € 99,- / hour during normal business hours (8:30 CET - 17:30 CET Monday-Friday, not including Dutch official holidays) and € 149,- / hour at all other times.

You will have received this notification if the domain name is already taken.

In most cases an authorization code is needed to request the move of a domain name. If the code is not applicable, you will receive an email with a request to confirm the move of the domain name. Without this approval your domain name cannot be moved.

You can request your domain name via our website or our Self Service Center.

To transfer a domain name you can request a (contact transfer) form by sending an email to administration@leaseweb.com. Once we have received the completed and signed form  the domain name will be transferred to  another account

You can end your contract with LeaseWeb  at the Self Service Center.

A DNS modification is processed in real-time. However, it can take up to48 hours before the modification is visible worldwide.

No, we do not offer a privacy protect service.

You can reverse a domain cancellation at the Self Service Center.

You will need to request a ‘lock’ removal at your current provider, and ask for the domain with the authorization code.

A nameserver modification is processed real-time. However it can take up to 48 hours before the modification is visible worldwide.

If a domain has the registrar hold status, it means the domain name has expired with the current provider, but has not yet been terminated. This status means that the domain name can only be extended with the current provider.

You can find the pricelist of LeaseWeb domain registrations here.

You will find all the domain extensions that LeaseWeb can offer here.

You can request a new .nl domain at our Self Service Center. 

In most cases the status ‘pending’ means that a domain is still in the moving or request phase. More information on the status of the domain can  be requested at: domains@leaseweb.com

For the optimal support of our Self Service Center we recommend Firefox or Internet Explorer.

In this case please contact us at domains@leaseweb.com

If you exceed your limit, you will receive an e-mail with upgrade instructions. You can check your bandwidth usage with Plesk.

Once we have received your payment, your account will usually be activated within 1-2 business days (not including weekends or holidays).

All sites are offered with the Plesk control panel.

You can host your website under one domain, and you can link multiple aliases to this website.

If you are still unable to access your website after 48 hours, check whether your website refers to the right DNS server. If the problem continues, this is probably because your internet provider’s DNS servers have not been updated yet. For persistent issues, contact LeaseWeb support.

If you need more disk space or data transfer, you can upgrade to the next web hosting plan. If you already have a Gold package, you can send an e-mail to sales@leaseweb.com for more information regarding upgrade pricing.

Certainly. You can upgrade any hosting plan to a dedicated server or VPS. In that case we will only charge you the difference between your shared web hosting plan and the new dedicated server or VPS.

Yes, you can use your existing domain name for any of our web hosting packages. If you order online, select ‘I will use my existing domain name’ in the order screen, and enter your existing domain name.

Yes, LeaseWeb makes backups on a daily basis.

Yes, we support webmail. You can register for webmail at https://webmail.leaseweb.com. Enter your full e-mail address as your username.

An Active Server Page (ASP) is an HTML page with scripts that are processed on a Microsoft® Windows® web server before they are presented to the user requesting the page. ASP files are given the extension .asp. ASP enables you to create interactive web pages that are customized to your site’s visitors. For example, your ASP scripts can offer a guest the opportunity to enter information, such as a username. This information can then be used to access data stored in a relational database and modify the page specifically for that user.

As default, ASP provides support for both Microsoft JScript and VBScript. You can also create ASP scripts using Perlscript or ActiveX Data Objects (ADOs) program statements.

ASP.NET, also known as ASP+, is Microsoft’s most recent version of ASP and is a feature of Microsoft’s IIS (Internet Information Server). Like ASP, ASP.NET enables modification of HTML pages using database queries. However, ASP.NET also supports Visual Basic, C++, C# and Perl. ASP.NET files are given the extension .aspx.

Yes. Our Windows platforms support ASP and ASP.NET. Linux plans do not support ASP or ASP.NET.

PHP, also known as PHP: Hypertext Preprocessor, is an open source scripting language and interpreter. PHP is used primarily on Linux web servers to create interactive and modified web pages, and is an alternative to Microsoft Active Server Page (ASP) technology. If PHP script is embedded within a web page, the web server calls PHP to interpret and perform the operations specified in the PHP script. Web pages with embedded PHP script can use the file extensions .php, .php3 or .phtml (if you have added this MIME type). For convenience, this FAQ uses "PHP" to refer to all PHP-based web pages.

All Linux plans support PHP. Each PHP domain has a separate PHP environment that you can manage.

SQL (Structured Query Language) is the most popular database language in use today. With SQL, database queries take the form of commands. You can use SQL queries to select, insert and edit data, and to assign data to a location. MySQL and Microsoft® SQL Server™ use the SQL language.

MySQL is an open source relational database management system that uses the SQL database language. It is a multi-user, multi-threaded database server, which is fast, stable and easy to use. MySQL databases are supported in our Linux plans and hosted on a special MySQL server for better database processing, faster speeds and improved performance. MS SQL refers to Microsoft® SQL Server™. Microsoft SQL Server is a complete package of database and data analysis software. SQL Server is highly scalable and ideally suited to complex e-commerce sites and enterprise applications. It is available in our Windows plans.

Yes, you can edit MySQL tables with phpMyAdmin (included in Plesk).

If you send an e-mail to support@leaseweb.com requesting new login details, we will send them to you as soon as possible. PLEASE NOTE! We can only send you new login details if your email address has been verified in our system.

Yes. The prices are based on monthly paying. When payed upfront you will get the following discounts.
o    Pay for 3 months = 5% discount
o    Pay for 6 months = 10% discount
o    Pay for 12 months = 20% discount

You probably haven’t entered your login details correctly. If you send an e-mail to support@leaseweb.com requesting new login details, we will send them to you as soon as possible. PLEASE NOTE! We can only send you new login details if your email address has been verified in our system.

In principle, we only send our invoices and reminders by e-mail. This saves time, envelopes and stamps, and also contributes to a cleaner environment. If you wish to receive your invoice by post, you can indicate this via the SSC. In that case we will print exactly the same PDF on a color printer and send it to you by post. Consequently, you will have your invoice a few days earlier if you print it yourself.

Technical questions should be sent to support@leaseweb.com, and administrative questions to  administration@leaseweb.com.

If you sent your original question to  administration@leaseweb.com, you will have received an e-mail with a ticket number from us. Your question and the response are registered under this number in our system. By including the number in the subject of the new e-mail, your question will automatically be added to the previous correspondence.

It is our policy that customer questions are completely resolved as soon as possible. Usually we can do this within one business day, but depending on the complexity of your question and our work flow, it may take longer to provide a comprehensive response. We will endeavor to update you, if a question requires extended time to respond. Once a question has been ticketed, it is unnecessary to repeat the question. It will be answered in turn and multiple emails with the same issue, will only delay the process.

Have your customer number handy when you call us, since we will need it to respond to any telephone inquiry.

For security reasons and to protect your privacy, we can only answer your questions if they are sent from an e-mail address registered with our Self Service Center (SSC). To ensure that your e-mail is processed correctly, always include your customer number or order number. It is your responsibility to keep your details in the SSC up to date. To change details that you are unable to access yourself, please send an e-mail to billing@leaseweb.com.

You may cancel services on our SSC, from the Overview page. Press the overview button to reach it. https://secure.leaseweb.nl/en/overview. We regret that we are unable to processes cancellations when not performed as described above. Your cancellation is not finalized until you have received a confirmation from us. Always take into account the duration of your contract and the applicable notice period. If you want your cancellation to take effect on a particular date, indicate this In this case, double-check to make sure that your requested termination date is included in our confirmation.

If you have made special arrangements concerning your cancellation / contract takeover, always include the ticket number from your e-mail correspondence relating to this arrangement on your cancellation form, as well as the name of the employee with who you made the arrangement.

This means we require payment in advance, for the delivery of services to you..  
- For a recurring invoice the payment has to be in our account 5 business days before the start of the next month.
- If you have not paid the full open amount at the beginning of the month, you risk having your services with us suspended and your server brought offline. Shortly thereafter we will remove the server physically and all data will be lost.
- Before the payment is due (if you have not already made it), we will send you 2 pro forma invoices with the open amount and complete itemization of the costs.
- These pro forma invoices are informational only; you will receive the official invoice for your files by email at the beginning of each month. You can also download it in the Financial section of the Self Service Center at any time after this date.
- The SSC will always show the current open amount due LeaseWeb on the Financial page, based on amounts unpaid on pro forma invoices

If you have access to the SSC (Self Service Center), you can download and print your invoice yourself. If you do not have access to the SSC, contact support@leaseweb.com">support@leaseweb.com and the password to the SSC will be provided to you.

The fastest way is to pay via PayPal or to transfer the money to our bank account. PayPal is the preferred payment method, because it enables us to receive and process your payment very quickly. In any case, always include your customer number as well as the invoice or order number if possible.

Depending on whether you paid by PayPal or by bank transfer, it may take a while before your payment is visible in the SSC. If you pay by PayPal, your payment will usually be processed within a few hours. PayPal is the preferred payment method. Payments made through a Dutch bank will usually be received and processed within 2 business days. For new customers, a customer number must be created before the payment of the order can be added to the account. This takes a little longer and is usually processed within 2 business days after receipt of payment. If your payment still does not appear in the SSC after 2 business days, e-mail your payment details (printscreen of Internet banking, copy of bank statement or PayPal transaction ID) to billing@leaseweb.com. and include the customer number to which the payment applies. We will then contact you, to resolve the problem.

To change your invoicing period, please contact sales@leaseweb.com. You can change your invoicing period to invoicing per quarter, semi-annually, annually or bi-annually and also receive a substantial discount for the advanced payment.

You can change your payment method in the Self Service Center (SSC). Please double-check any details you change in the SSC. You are responsible for ensuring that these details are correct.

You can view your invoices and payment status in the Self Service Center (SSC): https://secure.leaseweb.com

Virtually all customers will find a one-time fee added to their first calendar month bill as a new customer or when new services are added. All LeaseWeb services are billed by the calendar month, so the billing period for your LeaseWeb services will always start at the first of the month. • If you order a new service or are a new customer, the start date will often not be the 1st of the month. This is why there will be a one-time fee added to your first invoice showing the new service or, as a new customer. This covers the phase between the start of your service (i.e. the day on which the server is ready to use) and the first day of the next month. • On your pro forma invoice, the onetime fee can be recognized by the date, for example: : "XXX001 From 15-4-2005 to 1-5-2005 EUR 89,00". This one-time fee will also appear on the official invoice for your files.

If you want to have an easy way to balance your LeaseWeb invoices, we recommend a direct debit solution: Our Dutch customers can use their regular bank account; if this is not an option for you, you can sign up for direct debit through PayPal. Please refer to the Financial section of the Self Service Center (https://secure.leaseweb.com/en/financial/payments) for more details. There you can also easily sign up for monthly direct debit services.

Please send an e-mail with your customer number to administration@leaseweb.com and tell us what you think it is incorrect. We will then contact you as soon as possible.

Depending on whether you paid by PayPal or by bank transfer, it may take a while before your payment is visible in the SSC. If you pay by PayPal, the preferred payment method, your payment will usually be processed within a few hours. Payments made through a Dutch bank will usually be received and processed within 2 business days. For new customers a customer number must be created before the payment of the order can be added to the account. This takes a little longer and is usually processed within 2 business days after receipt of payment. If you have already paid the payment in question, and there is still no payment in the SSC after 2 business days, please send an e-mail with your customer number and payment details (printscreen of Internet banking, copy of bank statement or PayPal transaction ID) to administration@leaseweb.com. We will then contact you as soon as possible.

Your account will only be blocked if there are outstanding invoices that have remained unpaid following a reminder and a suspension notice. We can re-activate your account once you have paid all outstanding invoices. However, if you fail to respond to the suspension notice and don't pay your outstanding invoices, we will pass on the claim to our debt-collection agency. All additional charges associated with this collection will be added to the amount due by you.

Surcharges apply for servers that are delivered with Datatraffic, for Servers on our Volume Network we apply EUR 0,10 per GB and on our Standard Network we apply EUR 1,00 per GB 

Yes, your payment will be credited to your account and can be applied to your next invoice/invoices.  

If we are unable to obtain payment from your credit card because you have insufficient funds or if your credit card is blocked for online purchases, we will send you a reminder asking you to use another form of payment for the invoice. We process automatic credit card payments around the 10th of each month. It is important to ensure that your credit card details are up to date, as this is the only way we can charge your credit card.
Because we are dependant on the information received from Triple Deal for credit card transactions, it is possible that you have received a reminder even though you are certain that your credit card can be charged by us. In that case we will not simply suspend your services. We will always contact you to give you the opportunity to pay in another way.

General Conditions & Policies LeaseWeb

It very important to note that running a File System Check on a file system that is mounted in a writable state can cause severe data loss or corruption.

To perform a File System Check manually you have three options:

In most cases a file system check will be run while the system is being booted up, before the file systems are mounted completely. You can reboot your server to have this done automatically. If any major problems are found, the boot process will halt and the server will wait for user-input on the console.
If this appears to be the case you can create a ticket at LeaseWeb Support by sending an e-mail to support@leaseweb.com with any information you have regarding the specific server and what commands were run before rebooting the system.

Run a File System Check through a Live Operating System or ‘Rescue Mode’ which can be requested to be run by sending an e-mail to the Support department at support@leaseweb.com .
When this is done a different Operating System will be booted on the server without making any changes to the hard drives in the server. A File System Check can then be run on the local hard drives through the Live OS.

Run a File System Check manually during the system’s boot process is if you have access to a KVM. You can reboot the system into single user mode and run the FSCK before the file systems are mounted or after dismounting them manually.is

Resetting the Administrator password on a Windows system, when you are logged in already, can be done by pressing control + alt + delete and selecting “Change Password…”
If you have lost the current Administrator password and are unable to log in you can send an e-mail to support@leaseweb.com with the details regarding the specific server that requires a  password reset. In this case the server will need to be booted with a Live OS after which an attempt can be made to reset or clear the password through tools such as NTpasswd.

On Linux systems a user password can be reset on the command-line by using the utility ‘passwd’. Running this command without any options will change the password for the current user. Running it while logged in as the root user will allow you to change passwords for other users. This can be done with the command ‘passwd username’. In this case “username” is the name of the user of which you want the password to be changed. If you have lost your root password or are unable to log in with the known password you can reset this by having the server rebooted into a Live OS or “Rescue Mode” or by using a KVM and booting into single user mode if a KVM is available for your server.

A reboot can be performed by logging in on the server through SSH in the case of Linux or Unix servers, as the root user or a user with administrative privileges and running the command: ‘reboot’.

Windows servers can be rebooted via RDP by issuing a reboot via the Start menu.

If you are unable to reboot a server this way because it is no longer accessible you can have the server power cycled, also known as a remote reboot.
This can be done by logging in on the Self Service Center at https://secure.leaseweb.com. Go to the Serverhosting list and check the “Power-cycle server” column, this column will show the buttons that can be used to reboot specific servers.

When a remote management interface (DRAC/iLO) is available, the server can also be rebooted or power-cycled via the webinterface.

Server and control panel reinstallations can be requested by sending an e-mail to support@leaseweb.com.

It is important to note that all data on the server will be deleted during the installation. If you have important data on the server that you would like to keep or transfer to the new installation, you will need to create external backups before requesting the reinstallation to be performed.

If you need a specific image or CD connected to a server for an installation through your KVM you can send an email to support@leaseweb.com with the details. We will be able to connect an external USB CD player with a CD image to the server and leave this connected for up to two (2) days.

If you need us to check or reconnect a KVM cable you can send an email to support@leaseweb.com, with the details of which cable needs to be connected to which server exactly.

In Windows 2008 the firewall can be disabled by going to the following menus: Start -> Administrative Tools -> Windows Firewall with Advanced Security. This will open the advanced settings window for the Windows Firewall. You can then right click “Windows Firewall with Advanced Security on Local Computer” and open up the “Properties” window, here you can set the “Firewall State” to “Off” for the three different profiles “Domain”, “Private” and “Public”.

Note that turning the firewall on when there is no exception set for the Remote Desktop Protocol might disconnect your remote sessions and prevent you from reconnecting to the server. If this happens you can send an email to support@leaseweb.com with the details of the problem so that we can change this on the server locally. We will need the current Administrator password to do this.

More information about the Windows Firewall with Advanced Security can be found in the Microsoft Technet Getting Started Guide at: http://technet.microsoft.com/en-us/library/cc748991(WS.10).aspx

On most Linux distributions ‘iptables’ is the standard firewall. You can view the current firewall rules with the following command: ‘iptables –L’. To flush, or clear, the current rules you can use the command: ‘iptables –F’. This will disable the firewall rules for your current session.

Make sure to set the default policies to accept traffic by issuing `iptables -P INPUT ACCEPT` and `iptables -P OUTPUT ACCEPT`. If the default policy is set to DROP traffic, flushing the rules will lock you out.

It is possible that when the server is rebooted the firewall will be reinitialized. Depending on whether this is set up or not you might have to empty the script file that initializes these rules to permanently disable the firewall. Scripts like this are often found in the /etc/init.d/ directory in Linux distributions; however there is no set location where you will always be able to find a script like this.

Remote Desktop can be enabled or disabled on Windows 2008 by going to the Start menu, right clicking Computer, selecting “Properties” and then going to the “Remote settings” menu.
More information about the two choices for enabling Remote Desktop, “less secure” and “more secure” can also be found in this particular window by clicking on the “Help me choose” link.

Routing and Remote Access is used for advanced routing settings such as VPN connections. In Windows 2008 this is a server role that can be selected through the Server Manager.
To add or remove this role, go to the Server Manager at Start -> Administrative Tools -> Server Manager. Routing and Remote Access is a service provided by the following role: Network Policy and Access Services.
More information about Routing and Remote Access can be found in the following Microsoft Technet article: http://technet.microsoft.com/en-us/network/bb545655
A step-by-step Guide for Configuring Remote Access Policies Using Routing and Remote Access on Windows 2008 can also be found on the page above.

TCP/IP filtering is no longer used in Windows 2008 versions. Advanced firewall settings can be defined in the Windows Firewall with Advanced Security.

In Windows 2003 and 2000 TCP/IP filtering can be configured to allow or deny traffic to or from the server on specific ports and protocols. Details about the configuration of TCP/IP filtering in Windows 2003 can be found in the following Microsoft knowledgebase article: http://support.microsoft.com/kb/816792

If a server reinstallation is requested, or required, we will also be able to reinstall the control panel software for which you have a license at LeaseWeb.
Please bear in mind that our services with regards to Dedicated servers are unmanaged; if you require extended support with the configuration of a server or control panel there might be extra costs associated with the work. You will always be notified in advance if this is the case.

More information can be found in the knowledge bases of the respective control panels:
Parallels Plesk: http://kb.parallels.com/
DirectAdmin: http://help.directadmin.com/
cPanel: http://docs.cpanel.net/twiki/bin/view/AllDocumentation/WebHome

With dedicated servers, both custom-built and our express-line, the hardware will remain property of LeaseWeb. If you find that there is a problem with the hardware in one of these servers you can send an email to support@leaseweb.com, preferably with as much detail about the specific problem as possible. When we have the required information and have found the problem with the server, we will be able to replace the failing hardware. Since the hardware is property of LeaseWeb no extra costs are involved.

If a server has become unresponsive and you are unable to log in through Remote Desktop or SSH you can send an email to support@leaseweb.com with the details of the problem so that we can look into the issue.
To be able to look into this we require the Administrator or root password and the name of the server. If you have any additional information about why the server has gone down or why it has become unresponsive this could help us locate the issue more quickly.

LeaseWeb offers  support 24 hours a day, 7 days per week. This includes weekends and outside business hours, Central European Time.
To request support you can send an email to support@leaseweb.com at any time.

Outside business hours, phone calls will be transferred to the emergency NOC line. Technical support when calling the NOC number or outside the scope of standard support is billed at our regular hourly rate in 15minute increments. Our standard support rates are Euro 24,75/15 minutes during business hours [Monday to Friday 8:30 till 17:30 CET] and Euro 37,25/15 minutes [minimum charge 1 hour] outside office hours.

You can read all about our SLA’s (Service Level Agreements) here

LeaseWeb offers you the option to make payments with Credit cards, Paypal, Bank Transfer and iDeal. Please read All about our payments here. 

Following receipt of payment, our delivery times are:

- Express Server Series: within 1 business day (24 hours)
- Custom Built Servers: within 7-9 business days
- Domains: within 1 business day (24 hours)
- Webhosting: within 1 business day (24 hours)
- VPS (Express): within 1 business day
- VPS (Premium): within 3-5 business days
- Colocation 5-7 business days

It’s not possible to upgrade your hardware for express servers since these are ready to use standardized configurations. However, you can easily select your preferred configuration on a custom built server. For more info please contact our sales department through: sales@leaseweb.com

Yes, we can interconnect servers if they’re located in the same rack. This is not possible for our Express Servers. Please contact us at  sales@leaseweb.com to check if this option is available for your servers and to schedule the interconnection.

You can easily order servers via our webshop, our sales team is more than happy to assist with custom solutions please contact sales@leaseweb.com with your specifications.

The small VPS package S does not have enough memory. 1GB is the bare minimum required.

Yes, LeaseWeb offers 24/7 Dutch and English Support, you can reach our support desk by calling +31-203162880 or open a ticket by emailing support@leaseweb.com. 

Yes. You register and manage your domain names via our Self Service Center (SSC).

As a LeaseWeb resellers you can enjoy special pricing and advanced tools to help you manage your customers. For more information please look at our Reseller Program.

The LeaseWeb monitoring service notifies you immediately at any time of day or night if your server is not responding to a request. Depending on your choice of medium you will receive an instant notification by email or Text message. This allows you to take prompt action to prevent unnecessary dowtime. You can sign up for this service while placing your order via the webshop or by contacting sales@leaseweb.com.  

At LeaseWeb we offer the following Operating Systems:

CentOS 5 
Debian 5 
FreeBSD 7.3
FreeBSD 8.0 
Ubuntu 10.04 
Ubuntu 8.04 
Windows 2008 R2 Datacenter 
Windows 2008 R2 Standard 
Windows 2008 R2 Web 

It is possible for LeaseWeb customers to cancel their services online via our Self Service Center (SSC). This enables you to manage your account at your convenience. All contract end-dates will automatically be calculated and you can monitor the progress online. 

We kindly ask you to use the SSC for all future cancellations. 
If you have any questions regarding this cancellation or the process via the SSC please email  administration@leaseweb.com.

All LeaseWeb servers are provisioned complete with our Best Efforts SLA at no additional charge for replacement of failed hardware, including parts and labor to return the provisioned hardware to its original installed setup. Service is provided based on your position in the support queue (First-come, first-served) 24 hours a day, 7 days a week.

In addition, the included Best Efforts SLA provides LeaseWeb servers with full OS support up to root access. This means LeaseWeb will reset the root password; reinstall the original OS, repair the bootloader, or correct network stack issues to restore connectivity, without additional charge. For more information please look at our SLA page or ask one of our consultants. 

Leaseweb has a strict anti-DDoS procedure. LeaseWeb  monitors all traffic (in&out) via its cisco netflow. A flow is defined as IP traffic with the same source IP, destination IP, source port and destination port. When a destination IP address in the network receives more than 35.000 flows/sec that IP address is automatically blackholed for a certain time.

When an IP address has been blackholed an email is automatically sent informing the technical contact in the SSC about the DDoS and blackhole. The first time an IP address is targeted we blackhole the IP address for one hour, every subsequent attack (within 24hours) that time is doubled.

Your personal details are always secure at LeaseWeb. We will never sell, rent, or disclose your personally identifiable information to outside parties without your consent unless compelled by a court of law to do so. For more information please contact our security department. 

LeaseWeb is ISO 27001 certified. http://www.evoswitch.com/en/about-evoswitch.  

You can check our network connectivity here.

Starting 19 March 2012, all Express Cloud instances will be delivered on our high-availablity/high-performance KVM platform. VMWare instances will still be available on our Premium and Private Cloud platforms.

The Express Cloud supports one IPv4 address. Upon request, we will provision a free IPv6 range. You can find more information about running multiple services on a single IP on our blog. 

Yes, we provide a free IPv6 range on request. This can be requested through support@leaseweb.com.

We support a number of Linux distributions, as well as various Windows and BSD operating systems.

We install a basic version of the operating system of your choice, and enable the SSH server for remote access. We also install an additional script to enable our support department to reset your password in case you need to change it. In the future we will use this script to enable you to reset it yourself from the Self Service Center.

No, Express Cloud instances have fixed configurations and cannot be upgraded.

We install a basic Windows version, and enable the Remote Desktop (RDP) server for remote access. We install an additional script to enable our support department to reset your password in case you need to change it. In the future we will use this script to enable you to reset it yourself from the Self Service Center.