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At Leaseweb, we prioritize compliance and integrity as a hosting provider. That's why we implement a robust Know Your Customer (KYC) process for new customers. We use cutting-edge technology to quickly verify your information so that you can focus on growing your business.

KYC Process

After placing your order and registering for a new customer account, your business information will be verified by our dedicated team before processing and delivering your order. Please ensure that the information you provide to Leaseweb is up-to-date and accurate for a smooth and swift verification process. Doing so will ensure a seamless customer verification experience and helps Leaseweb to create a safe and secure environment for all our customers, preventing abuse, fraud and network instability. Once you submit your information to us, it will undergo verification as soon as possible.

Extra Verification

In some cases, we may reach out to you via the email address or phone number provided if we require additional information. You may be asked to provide further details regarding your business, contact details and any other information that would help Leaseweb comply with national and international regulations. Once the verification process is completed, we can accept your order and begin to support your business needs.

You can find this procedure in the applicable Leaseweb Sales Terms and Conditions.

As an existing customer, it’s important to note that we may periodically verify your information again as part of our continuous compliance process. In such cases, we will provide you with ample notice and an opportunity to supply the necessary information. Please make sure to keep us informed of any changes to your customer details so that Leaseweb always has up-to-date information.

How long does it take to be verified?

Once Leaseweb receives your order or quotation, our Compliance team will review your information as soon as possible and reach out to you via the contact details you have provided, if necessary. Please make sure to promptly respond to any communication received from the Compliance team. This ensures that the verification process doesn’t take longer than necessary. We rely on your cooperation to quickly complete the verification process.

GDPR Compliance

By submitting an order on the Leaseweb website or requesting a quotation, you consent for Leaseweb to apply its KYC verification procedure and to process any personal data used for this purpose. You can find out more about how your personal data is processed by referring to our Privacy Statements here.