Info Support is a leader in high quality software development and application life cycle management, providing customers with bespoke Software as a Service (SaaS) solutions for back office functionality. Founded over two decades ago in the Netherlands, Info Support is a leader of virtualisation technology providing bespoke, innovative and reliable software solutions. Info Support found it was growing rapidly as it met increasing demand for its cutting edge virtualisation platforms as cloud solutions. It therefore needed a reliable hosting partner to offer hosting services to its clients. It was crucial to locate a host, which could rapidly scale up its services to meet customer requirements, with superior data infrastructure and value. Excellent network connectivity and reliability were key elements to ensure customer satisfaction, as any downtime experienced would reflect directly on Info Support. Info Support selected LeaseWeb because it could meet all requirements, with professional hosting services, state-of-the-art data centres and the highest quality support and service to ensure superior reliability and security.

THE ORGANIZATION

Info Support is a computer software company, providing solid and innovative software solutions to successfully manage organisations’ back office infrastructure. With 25 years of experience, Info Support has a loyal and trusted client base, consisting mainly of top-200 companies and governments in the Netherlands and Belgium. Info Support’s expertise lies in developing SaaS platforms and it has been an innovator in this field since 2003.

Info Support is a privately held company, headquartered in the Netherlands, with five offices in the Netherlands, Belgium, and Luxembourg. The company’s clients cover a wide range of sectors from the Dutch healthcare industry and many commercials organisations, including independent insurance companies and government.

THE REQUIREMENT

The main priority for Info Support was the ability to satisfy customer service demands quickly and consistently. Clients often require provisioning in a very short time frame and virtual hosting platforms needed to be established and implemented quickly, but with high quality. Info Support’s diverse high profile customer base means that uptime is of huge importance. The focus for Info Support customers is its back office software solutions. Info Support’s SaaS platform is becoming more popular, providing clients with high end innovative back office software solutions. Therefore, escalating demands are placed upon the hosting provider to ensure the highest quality service and flexibility in a very competitive marketplace.

As Info Support’s SaaS customer base grew, it required a host that could quickly deliver the data infrastructure necessary to support profitable business development. This rapidly evolving competitive environment demanded a host that could meet data infrastructure requirements, to ensure all Info Support customers receive superior connectivity; an excellent grade of service and excellent technical support for their systems. Info Support located its SaaS platform with a host that provided extreme reliability and value to protect Info Support’s reputation and ensure continued successful growth.

THE BENEFITS

Info Support has been very satisfied with LeaseWeb, which has the connectivity and hosting infrastructure capable of meeting all of Info Support’s high end requirements successfully. LeaseWeb offered Info Support a highly developed internet network, carefully designed by skilled network architects, utilising the most advanced network core routers from leading companies, such as Cisco and Juniper. LeaseWeb also has a large number of peers and transits to provide high reliability and diverse routing. LeaseWeb’s multihomed network connectivity exceeded Info Support’s requirements for a high quality hosting solution that provides superior value to Info Support’s clients. Info Support views its partnership with LeaseWeb as an integrated extension to its own product portfolio.

LeaseWeb’s 24/7 Network Operations Centre, well trained engineers and technicians, superior operating protocols, and advanced data hosting environment has resulted in a great experience for Info Support’s customers. Info Support continues to grow and expand thanks to LeaseWeb’s innovative hosting products and services.