THE OVERVIEW

Dediserv is a widely recognised IT reseller based in Poland. The company offers reliable and affordable dedicated servers and Virtual Private Servers (VPS). These services are offered with the addition of customer support to provide a reliable solution for clients. Dediserv has consumers in over 50 countries, including a significant customer base in the United States.

As a reseller of dedicated servers, Dediserv needed a reliable, high quality hosting partner to assure that premium services could be offered to its customers and the flawless reputation of Dediserv could be maintained. It was crucial to work with a host, which could rapidly scale up its services to meet growing customer requirements. Excellent network connectivity was essential to ensure the best service was provided for new customers. Service reliability is a key factor to ensure customer satisfaction, as any downtime experienced would reflect negatively on the Dediserv brand. Dediserv selected LeaseWeb because it could fulfil all these essential requirements, with professional hosting services, state-of-the-art data centres and the highest quality support and service to guarantee superior reliability for the reseller and its customers.

THE ORGANISATION

Dediserv Dedicated Servers Sp.z o.o (www.dediserv.eu) is a privately held company, headquartered in Poland, with a global client base. Dediserv offers enterprise-class servers and a variety of bandwidth packages at popular price points to suit individual customer needs.

WHAT WAS THE REQUIREMENT?

The main priority for Dediserv was to source a hosting company with the ability to satisfy customer service demands quickly and consistently. Clients often require provisioning in a very short time frame and dedicated hosting platforms needed to be established and implemented swiftly, whilst maintaining a high level of quality. LeaseWeb’s flexible arrangement and well designed customer portal allow resellers to buy servers in a variety of popular configurations, easily and quickly provision them, while maintaining a high quality infrastructure. Resellers do not incur a large capital cost and LeaseWeb’s customer portal permits easy customer management for the Dediserv team. Dediserv’s outstanding reputation is a critical element allowing it to succeed in the reseller market. The majority of its business is generated through customer recommendations, so any downturn in customer satisfaction has an immediate negative effect on Dediserv’s reputation. As Dediserv’s customer base continued to grow, it required a reliable host that could rapidly scale up Dediserv’s infrastructure to meet ongoing customer demands. A high quality host ensured that Dediserv could concentrate on its customer support programm, another vital element of Dediserv’s success.

THE SELECTION PROCESS

Dediserv has worked with LeaseWeb for over three years, providing a range of single dedicated server solutions and offering a variety of custom-built platforms for Dediserv customers. Dediserv has been extremely pleased with the results achieved by LeaseWeb and now hosts 99% of its servers within LeaseWeb’s network.
As a reseller, meeting the needs of a wide variety of clients is imperative. A primary focus for Dediserv is to ensure that this range of solutions is on offer. This was the element where LeaseWeb provided direct business benefits to Dediserv by assuring that individual solutions were possible; as well as maintaining aggregated bandwidth to all customers.

THE BENEFITS

The relationship between Dediserv and LeaseWeb has been extremely successful to-date since LeaseWeb has the connectivity, hosting infrastructure and flexibility capable of meeting all of Dediserv’s customer requirements. LeaseWeb provides Dediserv with a cutting edge reseller platform that allows easy management of its customers. Dediserv can choose, configure, and reload the operating system required without LeaseWebs intervention, and has access to a rescue mode to permit their technical staff to make quick service fixes for customers, which gives it a competitive advantage. In addition, all Dediserv servers included a remote reboot port, which reduces customer service tickets. Reseller customer control is enhanced through full access to the network port and the ability to set email bandwidth overage warnings, resulting in extremely granular customer management system for the reseller. LeaseWeb offers Dediserv a highly developed network infrastructure, carefully designed by skilled network architects, utilising the most advanced network core routers from leading companies, such as Cisco and Juniper. LeaseWeb also peers to all incumbent European hosts and offers many global peers and transits providing high reliability and diverse routing. LeaseWeb’s multi-homed network is a superb selling point for Dediserv, allowing Dediserv to stand out in the reseller market by offering a high quality range of hosting products to its customers with very competitive pricing.